Yoojel
How can we help?
Contact the Yoojel support team for help with your account, subscription, AI features, or a technical problem.
Email support
Send us the details of your question or issue.
info@yoojel.com
Contact IoBM
Reach IoBM through the company website.
io-bm.com/contact
What we can help with
- Account access — sign-in problems, password resets, or changing the email on your account.
- Subscriptions and billing — upgrades, cancellations, invoices, and refund requests.
- AI features — chat, Deep Research, Image Studio, Video Studio, Voice Studio, and Coder.
- Usage limits — questions about message, search, or generation allowances on your plan.
- Bugs and errors — anything that fails, loads incorrectly, or behaves unexpectedly.
- Privacy requests — access to, correction of, or deletion of your account and data.
When you contact us
Email info@yoojel.com and include:
- The email address on your Yoojel account.
- The feature or page you were using.
- A short description of what you expected and what happened instead.
- A screenshot or the exact error message, if you have one.
We aim to reply to every request within two business days. For security, please never send passwords, API keys, or payment card numbers by email.
Deleting your account
You can ask us to delete your Yoojel account and the data associated with it at any time. Email info@yoojel.com from the address on your account with the subject “Delete my account”. We will confirm the request and remove the account, subject to records we are required to keep for legal or billing purposes. See the Privacy Policy for details.
Company details
Yoojel is operated by IoBM.
- Yoojel support
- info@yoojel.com
- IoBM enquiries
- info@io-bm.com